FAQS
FAQ's
PRODUCTION TIMES
Farm Gal makes everything to order, we begin working on your custom piece the moment the order is placed. Wood Signs typically ship within 10-14 business days. All items are hand made, in Canada by us and our process is specific to ensure we deliver a quality product.
CHRISTMAS ORDERS
All Christmas Orders and custom pieces must be placed & approved no later than December 1st, to ensure we can have it shipped by December 10th. In no way may we be held responsible for delayed parcels during the Holiday Season. We will make every effort to ensure packages go out with a 15 day delivery window.
RETURNS/REFUNDS/EXCHANGES
We do not accept Returns, Refunds or Exchanges due to the custom nature of each product. However, if we have made a mistake, please contact us.
DELIVERY & CUSTOMS
International customers are responsible for duties, taxes, and other fees incurred on international packages.
Farm Gal is not responsible for any delivery delays from any mail carrier or due to customs. Farm Gal insures all tracked packages to protect the customer and Farm Gal. All Signs come with a tracking number and it is not at the fault of Farm Gal should the service provider not update the Tracking number of the parcel. If a Package is deemed lost by the carrier a refund process will take place and will require the buyers compliance with any documentations required by the mail carrier prior to a refund being processed.